Frequently Asked Questions

Why choose Millett Dental Billing over other competitors?

• Here at Millett Dental Billing we have a vast knowledge of the insurance industry and how plans work, making our success rate high! We pride ourselves in being honest and doing good work. We are proficient, efficient and have policies and procedures in place for everything. We run a tight ship!

• There are many amazing dental billing companies out there; we all offer similar services and our pricing is all in the same ballpark. We encourage you to interview other companies as well and choose the best fit for your practice- hopefully that's us!

Does Millett Dental Billing contact patients?

• No! There's a strength to strong doctor-patient relationships and we believe that is one of the keys to a successful practice. We communicate with your front office staff if a patient does need to be contacted.

Will there be a disconnect with the daily flow of my office?

• Nope! We keep detailed notes in the claims and patient account ledgers for when there are questions about payments, benefits, etc. We also encourage weekly phone call meetings to keep both parties updated with any issues and make sure your needs are being taken care of!

Is there an Initial Start Fee?

• Yes. The one-time Initial Start Fee is essentially a retainer fee for our services for the first billing cycle. You will be credited that amount on your first invoice. After that, we bill you monthly!

Why outsource to a billing company?

• As a company we value what dentists do and believe they should be paid every dime they are owed, especially when it comes to insurance! We are here to make sure you are getting paid for the treatment you are providing. We have the time to sit on the phone with insurance companies while your staff can use their valuable time and energy caring for your patients. As we have said before, we are motivated by your success!

What do I need to get started?

• We ask that you dedicate a separate computer for remote access.

• You will need to have a high quality scanner for scanning in paper EOB's and checks.